Returns & Exchanges

Introduction

At RAWR XO, we strive to provide you with the best unique products and apparel that meet your expectations. However, we understand that sometimes returns or exchanges may be necessary. This Returns & Exchanges page outlines our policies and procedures to ensure a smooth process for you.

Eligibility for Returns & Exchanges

We accept returns and exchanges under the following conditions:

1. Defective or Damaged Items: If you receive a product that is defective or damaged, please contact our customer support team within 7 days of receiving the item. We will gladly replace the item or issue a refund.

2. Incorrect Product: If you receive a different product from what you ordered, please contact us within 7 days of receiving the item. We will arrange for the correct product to be shipped to you, or we will issue a refund.

3. Sizing Issues: As each item is custom printed based on your specific order, we cannot offer refunds for sizing issues for personalized items. Therefore, it is essential to review our sizing charts and check your measurements carefully before placing an order.

   We will offer exchanges only for non-customized apparel due to sizing issues. To be eligible for an exchange, the item must be unworn, unwashed, and in its original condition. You will be responsible for any price differences and shipping costs associated with the exchange.

Returns & Exchanges Process

To initiate a return or exchange, please follow these steps:

1. Contact our customer support team at help@rawrxo.com within 7 days of receiving your item.
   Provide your order number, a description of the issue, and any relevant photos if applicable.

2. Our customer support team will assess your request and provide you with instructions on how to proceed. This may include returning the item, providing additional information, or receiving a replacement without the need to return the item.

3. If a return is required, we will provide you with a return shipping address. Please ensure that the item is securely packaged to avoid any damage during transit.

4. Once we receive your returned item, we will inspect it to ensure it meets the eligibility criteria mentioned above. If approved, we will process your refund or exchange within a reasonable time frame.

Important Notes

• Shipping costs for returns or exchanges are the responsibility of the customer, unless the return or exchange is due to a defective or incorrect item shipped by RAWR XO.

• We recommend adding a tracking option to the shipping method for returns to ensure the item is delivered back to us safely.

• Refunds will be issued to the original payment method used during the purchase.

• Please allow for processing time for exchanges and refunds. We will make every effort to complete the process as quickly as possible.

• Customized or personalized items cannot be returned or exchanged unless they are defective, damaged, or incorrect.

If you have any further questions or need assistance with returns or exchanges, please don’t hesitate to contact our customer support team at help@rawrxo.com. We are here to help and ensure your satisfaction with our products.